Returns & Exchanges
Due to state regulations regarding the sale of alcohol, iShopLiquor can only accept returns for products that are damaged, spoiled, or shipped in error. All return requests must be initiated within 14 days of delivery to be eligible for a refund or exchange.
Inspect Your Order
Upon delivery, carefully examine your bottles for any signs of breakage, leakage, or incorrect labeling before opening the seals.
Contact Support
Email our customer service team with your order number and clear photographic evidence of the damaged or incorrect items to receive a Return Authorization.
Secure Packaging
Place the unopened items back into their original specialized shipping containers to ensure the glass remains protected during the return transit.
Ship and Refund
Affix the provided prepaid shipping label to the box and drop it off at a certified carrier location; your refund will be processed once the inventory is verified.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing